Real People, Real Life, Real Stories
from the Su Familia Helpline

Eye Chart

A Spanish-speaking male from Santa Ana, CA contacted the Su Familia Helpline in need of assistance to access health care for an eye condition. He was diagnosed with retinitis pigmentosa around 8 years ago. At the time of diagnosis, he was informed this is a rare inherited condition that can slowly impair his visual ability. He has not sought regular medical care because his visual symptoms had not been so noticeable as they are lately evolving. He is now losing the range of his peripheral vision and sometimes bumps into objects around his surroundings, last year had two car accidents, and has fallen several times. He also reported diabetes and high cholesterol not treated as they should be.  The HPA stressed the need of having close eye care to benefit from possible new level of care for his condition. He was also strongly recommended to become compliant with the diabetes and cholesterol treatment to decrease further damage of his visual health that may worsen if he develops a diabetic retinopathy. He was referred to local community clinics and to the American Foundation for the Blind that helps to improve the life quality of those affected by vision loss.

Pregnant woman

A Spanish-speaking female from Halethorpe, MD contacted the Su Familia Helpline asking for financial assistance for infertility treatment. Caller was distressed and tearful after been told in her last medical follow-up appointment her test results revealed bilateral non-reversible obstruction of her ovaries that prevent her from becoming pregnant again. She was advised on the option of having an in-vitro fertilization or IVF but the information received on the cost average for this procedure is totally out of her family income.  She is uninsured and was looking for any financial assistance or payment plan that could make possible to afford the procedure. The HPA provided the caller with emotional support while searched online the availability of local fertility treatments for uninsured people. It was possible to locate and confirm the access to low-cost plans for in vitro fertilization offered by Shady Grove Fertility Clinic. The HPA provided the caller with the direct contact information to reach a bilingual customer assistant at the clinic that may help her to apply for the low-price fertility services. Caller was very appreciative of the services we provided to her. 

Older woman being helped by younger man

A Spanish-speaking male from Chicago, IL contacted the Su Familia Helpline to ask some questions about the health of an aunt of him just after reading the BSC postcard on colon cancer. His aunt who is 90-years-old survivor of colon cancer complains of intermittent periods of diarrhea that does not improve with home remedies or over the counter medications. Caller was unsure when his aunt underwent the last colonoscopy but said it was normal. The HPA offered to him more information on colon cancer and emphasized the need to seek prompt medical care for his aunt to rule out what the cause of her diarrhea is. He was provided with a couple of referrals where she can be seen and referred to specialty care if needed. The HPA also provided him with information about the Spanish helpline of the American Cancer Society as a resource for updated news on how to maintain a healthy life when surviving a cancer diagnosis. Caller was grateful with the information received and will now schedule an appointment with a health care provider for his aunt.

Su Familia Helpline